Terms & Conditions
We hope that you love your new purchase, however refunds and exchanges can be requested within 14 days of you receiving your goods. The cost of returns shipping is at the customers expense.
All items must be returned with a valid returns code and must be in pristine condition with original packaging. Once the goods have been received a refund will be made.
Bespoke and personalised orders cannot be returned or refunded and must be paid in full prior to shipping.
If a bespoke item is not paid for in full within 90 days of it being completed, we reserve the right to sell the item.
All lights come with a 1 year guarantee from date of purchase. Please keep your receipt as proof of purchase. All postage costs are at the customers expense.
All of our lights are made using electrical parts made in either the UK or Italy and are all CE approved.
All of our lamps are PAT tested when they are made and are made using CE approved parts.
For all ceiling lights we recommend that you get a qualified electrician to install them.
For more information on our returns policy please see the Shipping & Returns page located below.
Privacy Policy& Cookies
This privacy policy is for this website www.upcycledlightingco.com and served by UpCycled Lighting Co and governs the privacy of its users who choose to use it.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Use of Cookies
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.
Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [ http://www.google.com/privacy.html ].
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
General Data Protection Regulation (GDPR)
This is a brief list of what we do with your data.
Information we hold.
Name
Address
Phone Number
What do we do with it?
Its only used to fulfil the order that you have placed.
Who we share the information with?
We do not send it to any third party apart from the need to process the order, payment and product review and order shipping.
Your right to have your information removed.
You may contact us to have your data removed once your order has been fulfilled.
Your rights to complain to the Information Commissioners Office (ICO)
We will provide contact details.
External Links
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
Shortened Links in Social Media
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.